One rule, many branches
When each branch writes its own form, the group has no defensible position: a client who asks what was agreed gets a different answer depending on where she went, and the exposure sits with the brand rather than with the branch.
Storage is the second decision. Images scattered across personal phones can't be deleted on request, can't be audited and can't be protected. Deciding where they live is what makes every other rule enforceable.
Who answers is the third. A client asking for her images to be deleted should get the same response whichever branch she contacts, and someone at group level should be accountable for that happening within a stated time.
Where the exposure sits
The chart is qualitative and shows how much each gap contributes to group-level risk.
How to set it up
One form, written once
Not one per branch.
One storage location
Never personal phones.
One process for requests
With a stated response time.
Check it's real
A written policy nobody follows is worse than none.
Across the group
- One form for every branch, written once.
- One storage location: never personal phones.
- One process for deletion requests, with a stated time.
Images on personal phones are the gap that makes every written policy untrue: you can't delete what you can't reach, and a staff member leaving takes the archive with her.
Stating a response time for deletion requests is what turns a policy into something you can be held to — and being held to it is the point, because that's what a client is relying on when she agrees in the first place.
From conversation to guided consultation
Saloria brings guided consultation to beauty chains and franchises: face analysis, look plan and protocol help standardize a consultation method across locations, teams and different experience levels.