What is gained and what is lost
With automatic confirmation, the client exits the flow with a certain appointment. It is the configuration with the highest conversion because it leaves no one waiting for a response, and it works well for everything predictable: haircut, blow-dry, touch-up on a known client.
With approval, the salon sees the request before committing. It is needed for services where the duration depends on what is found: a lightening service on an unknown base booked for two hours might require four, and those two extra hours are paid for by subsequent appointments.
The cost of approval is the response time. A request that remains pending for a whole day causes part of the advantage to be lost, because the person may have booked elsewhere in the meantime. This is why approval only makes sense if someone looks at it at least once a day.
Which mode for which service
The table assigns the method to the type of service.
| Service | Mode | Why |
|---|---|---|
| Cut and styling | Automatic confirmation | Predictable duration |
| Touch-up for existing client | Automatic confirmation | The base is documented |
| Lightening or major change | Approval | The duration depends on the base. |
| First visit with consultation | Automatic confirmation | It is the filter, it doesn't need filters. |
How to configure it
List predictable services
They go to automatic confirmation.
Isolate those with variable duration
They go to approval.
Set a deadline
Unapproved requests must expire.
Set a check-in moment.
At least once a day.
How to decide
- Confirm what is predictable immediately.
- Filter what can change the duration.
- Check pending requests at least once a day.
It is not a binary choice for the whole salon: it can be done service by service. It is the configuration that works best, because it puts the filter only where needed and lets the rest flow.
It is worth also establishing a deadline for unapproved requests. Without a deadline, a forgotten request blocks a slot for weeks; with a deadline of a few hours, the slot becomes available again and the client receives a clear answer instead of silence.
From guide to salon work
In Saloria, you can set services and durations, define salon hours, and receive bookings on your public page. The general calendar is free; separate calendars for professionals are available from the Basic plan. Appointment management. Compare updated features, quotas, and prices.
Frequently asked questions
Better to confirm immediately or approve?
Confirm what has a predictable duration immediately and approve what may change duration, such as lightening on an unknown base.
How long can a request remain pending?
A few hours. Beyond that, the client books elsewhere and the slot remains blocked unnecessarily.
Does a pending request occupy the slot?
It must occupy it, otherwise two people can book the same time. In Saloria, it occupies it and expires after the limit you set.